Frequently Asked Questions
Your Questions, Answered: Everything You Need to Know
Whether you’re new to sleeves or a seasoned fan, we know you might have questions about how it all works, from sizing to shipping to keeping your sleeve in tip-top shape.
We’ve gathered the most common questions below, answered with the warmth and care you deserve.
Ordering Your Sleeve
How do I measure myself for a sleeve?
Getting the perfect fit is easy! Head to our How to Order page for step-by-step measuring tips. You’ll need the length (base to tip, erect) and diameter or circumference of your penis.
If your measurements vary (e.g., 1.4” at the head, 1.6” mid-shaft, 1.4” at the base), just take the average for the interior diameter.
How long does it take to get my order?
Since every sleeve is custom-cast just for you, we don’t keep stock on hand. Most orders are crafted within 5-7 business days, with a total processing time of 5-10 business days.
Once your sleeve passes our quality check, it ships out, and you’ll get a tracking number. Shipping times vary by carrier and location, but we aim to get your order to you as soon as possible.
Can I make changes to my order?
You bet! You have 24 hours after placing your order to tweak things like size or firmness. After that, we start casting, and changes aren’t possible.
Double-check your details at checkout, or reach out to us at [email protected] within that window.
Can I pay extra to rush my order?
We craft orders in the sequence they’re received to keep things fair, so rush options aren’t available.
You can choose express or expedited shipping at checkout to speed up delivery once your sleeve is ready. Check our How to Order page for shipping options.
Caring for Your Sleeve
How do I clean my sleeve?
Keeping your sleeve fresh is simple. Wash it with mild, fragrance-free soap and warm water after each use.
Our silicone is non-porous, so bacteria won’t stick around. Rinse well, pat dry, and let it air dry completely. No need to boil or dishwasher it, just a gentle wash does the trick.
How should I store my sleeve?
Wrap your sleeve loosely in a soft, breathable cloth and store it in a cool, dry place away from heat or sunlight.
This keeps it dust-free and ready for your next moment. Avoid tight containers that might deform the silicone.
What lube should I use?
Stick to 100% water-based lube for the best experience. Silicone-based or hybrid lubes can damage softer silicones, so we recommend avoiding them to keep your sleeve in top shape.
Will sunlight harm my sleeve?
Non-Durian sleeves are UV-resistant, but the Durian finish can yellow with prolonged sunlight exposure. Store your sleeve away from direct light to keep it looking and feeling its best
Shipping and Discreet Delivery
Is your packaging discreet?
Totally! We ship in plain white cardboard boxes (USPS) or opaque white padded bags inside a FedEx box (FedEx), labeled “KunleyCo., LLC” with no logos.
For international orders, we use “Silicone Adult Novelty” on customs forms to comply with regulations.
Can you ship to countries that ban adult novelties?
Yes, but some countries have strict or vague obscenity laws, and customs agents may inspect or confiscate packages. We label packages as “Silicone Adult Novelty” to minimize issues, but check your local regulations before ordering to avoid surprises.
Do I need a phone number for shipping?
Yes, carriers need your phone number for delivery updates or customs fee notifications. We keep your info private, sharing it only with the carrier for smooth shipping.
Can I change my address after shipping?
Once your order is with the carrier, we can’t alter the address. Verify your details at checkout, and use services like UPS My Access to track or redirect your package if needed.
What if my order is damaged or defective?
If there’s a manufacturing issue, contact us within 21 days of delivery via our Contact page. Report damages or shortages within 7 days.
We’ll do our best to make it right. Due to the intimate nature of our sleeves, we don’t accept returns.
What if my order is returned to you?
If the carrier can’t deliver and the package comes back, we’ll reach out for a new address. Additional shipping fees will apply, so confirm your address at checkout to avoid hiccups.
Can I ship to a UPS Store?
Yes! Provide the UPS Store’s address, your full name, and phone number. The store will call you when your package arrives. It’s a great option for privacy or convenience.
All About Our Sleeves
What is a penile sleeve?
A penile sleeve is a hollow, flexible sex toy worn over the penis to enhance intimacy. It can add length, girth, or texture, boost confidence, or help with challenges like premature ejaculation or erectile dysfunction.
Our sleeves are made from silky, USA-made platinum set silicone, designed to feel natural and pleasurable for both partners. Think of it as a cozy, custom-fit accessory for your love life!
Are your sleeves body-safe?
Absolutely! We use only 100% platinum set silicone, third-party tested and certified as skin-safe.
Made in the USA, this premium material has tiny pores that resist bacteria, making it hygienic with a simple wash.
It’s hypoallergenic and free of harmful chemicals, so you and your partner can enjoy worry-free.
What’s the Durian finish, and is it safe?
Our optional Durian oil additive creates a matte, low-friction surface that feels extra skin-like when dry. It’s added before casting and cures for 24-48 hours.
You’ll still need water-based lube during use, but the finish adds a luxurious touch. It’s safe unless you have a tropical tree nut allergy, in that case, skip it. The difference is subtle, so you’ll love your sleeve either way.
How firm are the sleeves?
Our standard sleeves are BC Medium, but you can choose from five firmness levels: Extra Soft, Soft, Medium or Firm. Not sure which is right for you?
Grab our Shore Samples from the Plugs and Products page to feel the options.
Will I feel pleasure with a sleeve on?
You sure will! Our platinum set silicone mimics the feel of skin, so you’ll enjoy sensation and can reach climax.
It might feel different, but it’s designed to be pleasurable for you and your partner, keeping the connection strong and joyful.
Customization and More
Can I alter the girth, length, or design of a sleeve?
Sleeves can be made shorter than the standard length, but girth and exterior designs are fixed by our molds.
We can’t make sleeves longer or change textures, as these are set during casting. For unique requests, like multi-color sleeves, contact us before ordering to see what’s possible.
Can you make an open-ended or moveable foreskin sleeve?
We’re exploring open-ended designs, but they’re not available yet due to the need for straps or belts.
Moveable foreskin sleeves aren’t something we offer, as they add little to the realistic sensation of our high-quality silicone. Stay tuned for updates on our Reddit page!
Can I use a sleeve instead of a condom?
No, our sleeves aren’t tested or recommended as contraception. They’re non-porous but not designed to prevent fluid transfer.
You can wear a condom under a sleeve for added protection, but it won’t work as contraception if worn over the sleeve.
Is there a loyalty or rewards program?
Yes! Sign up for our loyalty program to earn discounts on your current and future purchases. Join our newsletter for exclusive offers and product updates, we promise not to spam you, and your info stays 100% confidential. Check out our Reddit page for flash sales, too!
Can’t find what you’re looking for?
Head over to our Contact page, we’re always here to help!
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